General terms and conditions of sale
Art.1: Introduction
These General Terms and Conditions of Sale govern the contractual relationship between Popperswholesaler.com and its customer within the framework of a distance selling system, both parties accepting them without reservation. These terms will take precedence over any other terms. The parties agree that this contract is subject to French law.
Art.2: Prices
Prices are indicated in Euros including all taxes, excluding delivery costs. Product prices are subject to change at any time without notice.
Art.2.1: Minimum order.
To maintain our commitment to quality and service, and due to the costs involved in preparing and shipping each order, we have implemented a minimum order value of 180 euros excluding VAT. This allows us to cover our costs, including credit card transactions. We appreciate your understanding and continued support in the face of this necessary change. If you have any questions, please do not hesitate to contact us.
Art.3: Payment on Popperswholesaler.com
You can place your orders safely. Transactions are encrypted and we have no knowledge of the numbers you enter. You have 3 possibilities to place your order - Secure payment visa/mastercard credit card (immediate processing) - Payment by PayPal will only be considered effective when the PayPal payment center has given its approval. In the event of refusal by the said centre, the order will be automatically cancelled and the customer will be notified. At no time will your card number, nor any other confidential data associated with it, be communicated to us. Exchanges are encrypted and secured using the Secure Socket Layer (SSL) 3 protocol on the Internet, which has become a global standard and can be used by all major browsers. We also accept payments by bank transfers.
Art.4: Delivery
Delivery and transport times are given as an indication and the delay cannot give rise to compensation or refusal of goods by the customer. In any case, delivery within the announced deadlines can only take place if the customer is up to date with his obligations, i.e. the correct receipt of his payment voucher online or by post. In the event that the manufacturer is out of stock or that the reference is removed by the manufacturer of one or more items ordered, Popperswholesaler.com will notify the customer and proceed with the delivery of the already existing products and propose an alternative solution. Our goods travel at the recipient's own risk. Upon receipt of his order, the customer is required to check the parcels and to make any reservations he hears about the products received (conformity of the items ordered, number of packages, packaging defect, transport damage). Any absence of specific reservations on the delivery note will constitute definitive and irrevocable acceptance of the delivery.
In the event of damage due to transport, it is the responsibility of the buyer to confirm his reasoned claim with him by registered letter within 48 hours of receipt. They must inform our customer service without delay. In any case, keep a copy of the delivery note to assert your right. Popperswholesaler.com reserves the right to refuse the replacement of an item damaged in transit if the customer has not made adequate reservations to the carrier at the time of delivery. Popperswholesaler.com declines all responsibility in the event of loss or damage to the package that occurs during transport, unless you have chosen the recommended option (in which case we will send your order back).
Under no circumstances can a delay in delivery result in a refund of the order.
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Art.5: Transport and packaging costs
Shipping costs are the responsibility of the customer (unless there is a clearly indicated promotional operation). The prices are fixed and will be specified to you when you confirm your order. Popperswholesaler.com reserves the right to modify its rates at any time.
Art.6: Returns - Terms and Conditions
We are committed to providing you with complete satisfaction for all of our products and services. In accordance with the legislation in force, you have a period of 7 days (date of delivery) to request the exchange or refund (excluding outbound shipping costs) in the form of a credit note of your order to our customer service by email only at contact@webnet39.com This is only applicable to items returned in their original packaging and label, in new and unused condition. You will be asked for the reason for your return as well as your wish (exchange or refund in the form of a credit note). We will issue you with a return number that you MUST note on your invoice and on the package containing the returned items. No returns will be accepted without this number.
Outbound costs and return costs are the responsibility of the customer as well as the risks associated with the return of the item (loss or damage). Any request for a refund of one or more items on an order that has benefited from free delivery will be automatically debited from the current value of the shipping costs if this request lowers the total amount of the order below the free shipping threshold. Any claim not made in accordance with the rules defined above and within the time limits set will not be taken into account and will release Popperswholesaler.com from any liability towards the consumer. Any package validated for return must be returned to Popperswholesaler.com in its entirety, unopened and in its original packaging, by the carrier of your choice, to the address indicated to you by our customer service. To be accepted, any return must be reported to Customer Service in advance.
Art.7: Withdrawal
In accordance with the provisions of Article L.121-16 of the French Consumer Code, the customer has, from the date of delivery, a period of 7 clear days to return the ordered product for exchange or refund purposes. In the event of exercising the right of withdrawal, Popperswholesaler.com will be required to reimburse the sums paid free of charge. The refund will be made in the form of a voucher to the customer's account within a maximum period of 30 days. The product must be returned in its original packaging, intact, and with the original guarantee labels. Popperswholesaler.com reserves the right to refuse any return that does not comply with the above specifications.
Art.8: Ownership
Popperswholesaler.com retains ownership of the products ordered until the customer has paid their price in full. The customer becomes responsible for the products as soon as they are delivered. In the event of non-payment of the goods concerned, Popperswholesaler.com may take any legal action deemed appropriate to proceed with the recovery of the customer's debt or the recovery of the products.
Art.9: Dispute resolution
In the event of any dispute that may arise between the two parties regarding the validity, interpretation or performance of this Agreement, they agree to submit the matter to the courts of the registered office of Popperswholesaler.com
Art.10: Data protection
The data provided to Popperswholesaler.com is intended exclusively for our company, however in order to combat fraud, the information relating to each order may be transmitted to our credit insurer for verification. In accordance with Law No. 78-17 of 6 January 1978, any person has the right to access, modify, rectify and delete data concerning him or her by sending us either by e-mail or by post. The processing of personal information relating to buyers has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL) under receipt number 109 91125
Art.11: Images and logos - Civil liability
All trademarks and logos mentioned are registered trademarks of their respective owners. Despite our best efforts to define the products as fully as possible, the information and illustrations are given for information purposes only and there may be errors in the descriptions from us or the manufacturer.
Popperswholesaler.com does not manufacture any products from the site. They are marketed by the manufacturer as is without modification, and we cannot be held liable in the event of a serious incident or injury during use.
Webnet 39 / Popperswholesaler.com
25 Rue Ponthieu
75008 PARIS
FRANCE
Phone: 0899 150 132
RCS PARIS: B914644711
Siret: 91464471100014